Patient Experience Surveys –
The Voice of Our Patients and Families
A Message from Kim Hatchel, SVP/Market Chief Nursing Officer: July 1, 2019, marked the launch of our three-year RENEW strategic plan, which places a special emphasis on transforming the health of our communities by elevating patient care and its delivery. As a part of our Catholic ministry we strive to bring wellness, healing and hope to all individuals and families we serve across central and eastern Kentucky, including the underserved.
As such a strong mission-driven organization, it is important to continually monitor our impact on the patient experience and explore areas for possible improvement. One way to measure success is to review our Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores ...