CHI News Update
KentuckyOne This Week will include the Catholic Health Initiatives (CHI) publication e in each issue. CHI is a sponsor of KentuckyOne and will be sharing news of interest to all employees.
May 2, 2013
Please note that some employees who are not yet connected to the CHI Connect program may not be able to access all of the links in this issue. This problem will diminish as more employees are connected to Inside CHI. We apologize for any inconvenience.
Complete Corporate Responsibility Education
Action: Complete training by May 15
Does not apply to ULH|JGBCC employees
Workforce education is an important component of CHI's Corporate Responsibility Program (CRP). Annually, employees are required to complete one hour of compliance education, offered as web-based training courses. CRP Annual Education has been assigned to all employees hired before July 1, 2012, and is available in LEARN. There are two courses for this year's education:
• CHI Information Privacy and Security Awareness,
due May 15
• Our Values and Ethics at Work: 2013 Annual Education,
due May 15
Everyone is encouraged to complete training as soon as possible. As of April 29, just 54.22% of national office employees have completed the training. In conjunction with the CHI Corrective Action Policy, if an employee does not complete the annual CRP education by the due date, the employee will receive a final written warning and will not be allowed to perform regular work duties until the training is completed.
LEARN has occasional downtime for maintenance and users cannot access the system at those times. Any technical issues with the training should be reported to the LEARN team.
CHI Nebraska, Memorial-Chattanooga to
Transition to Epic Platform for OneCare
After a comprehensive review by the CHI President’s Council with support from the OneCare Steering Committee, CHI has approved market leaders’ recommendations to transition CHI Nebraska and Memorial Health Care System, Chattanooga, TN, to the Epic platform for OneCare.
• Chattanooga will implement Epic in hospital and
• CHI Nebraska will implement Epic in the hospitals in
Lincoln, Kearney, Grand Island and Nebraska City. The
Physician Network will transition to Epic after the ICD-10
implementation date of Oct. 1, 2014, with a specific
timeline to be determined.
These decisions do not affect Epic implementation timelines for Franciscan Health System or Alegent Creighton Health. The rationale for CHI Nebraska to join Alegent Creighton Health in implementing CHI’s enterprise-wide Epic platform includes:
• A single statewide network is being formed in Nebraska
and a single electronic health record (EHR) platform
aligns with this.
• There will be a significant increase in movement of
residents, specialists and patients between the Nebraska
ministries and markets due to the academic medical
program at Creighton University School of Medicine. A
single EHR platform will create a strong network to
support care delivery.
The rationale for approving Memorial’s request to transition to Epic includes:
• It became apparent that the Meditech platform would not
meet the needs of a system of Memorial's size.
• CHI’s investment in an enterprise-wide Epic platform to
meet the needs of Franciscan Health System and
Alegent Creighton Health means the cost for Epic
implementation in Chattanooga is competitive.
• Impairment costs will be significantly reduced because
Chattanooga has not begun to operate on the Cerner or
Decisions about clinical IT platforms will continue to evolve over time as strategic and business imperatives change and new partnerships form. OneCare platform decisions will continue to be based on strategic and business necessity and the need to support clinical integration and the care continuum across markets.
Nebraska and SW Iowa Integration Progress
A progress report in Nebraska & Southwest Iowa Transition Update describes recent work to bring Alegent Creighton Health, Omaha, NE, and CHI Nebraska together as a single market-based organization. The update also includes a roster of teams working on this initiative. The new organization will be renamed later this year and is anticipated to begin operating in January 2014.
Integrated Supply Chain Introduces
Physical Asset Services
CHI's Integrated Supply Chain leadership, working with the national Communications Group, has developed a name that more accurately represents all of the services currently provided under Clinical Engineering/Facilities Management: Physical Asset Services. Physical Asset Services remains a part of Integrated Supply Chain, and employees will continue in their current departments. The following departments are now under the Physical Asset Services umbrella: Clinical Engineering; Facilities Management; Planning, Design and Construction; and Real Estate.
Outlook Email Outages and Access Problems
Information Technology Services (ITS) is addressing CHI’s ongoing email problems, which include systemwide outages; problems accessing email using handheld devices; lost connections to email on desktop computers; and random pop-up boxes asking for username and password.
The enterprise-wide issues experienced most recently are a result of 1) greater demand on CHI’s IT infrastructure due to activities such as OneCare and acquisitions; 2) the transition of ITS Technical Services to Wipro, combined with the loss of a number of technicians and their expertise; and 3) the challenges that result from bringing together numerous IT systems over the years without proper infrastructure support, planning or documentation. With the assistance of Wipro, ITS is creating mid- and long-term solutions with proper documentation and planning. It will take time and there will be problem areas, but these solutions will provide a stronger and more reliable IT environment for CHI.
During the next 6 to 8 weeks, ITS will upgrade CHI’s email servers to a new Exchange 2010 environment, which will enable the servers to detect hardware/software faults and immediately restart applications as needed without waiting for administrative intervention. In addition, ITS will implement more stringent limitations on email account sizes. Users across CHI have large email boxes that consume considerable amounts of storage, which contributes to email problems. This has both a technical and a financial impact. Simple and effective ways that users can manage their email boxes to reduce the amount of storage space needed will be coming soon.
If you experience email problems, please check the IT Outage Notification page on Inside CHI. If your issue is not already listed there, contact the ITS Help Desk, 866.236.0441 or 720.875.7500 (in Denver).
ITS User, Access and Application Requests Update
On April 15, CHI officially transitioned the Identity and Access Management (IAM) function (creating user accounts) to Wipro. IAM operations have significantly improved from when the transition began and will continue to improve. Turnaround times from April 16 to 22 were:
• 82% of account requests were completed in
5 days or less.
• 94% of account requests were completed in
10 days or less.
Wipro’s goal for completion of account creation is three days or less, not including “mass” account creation for larger projects like OneCare or an acquisition.
To help keep account creation running smoothly:
• Allow 30 business days to complete “mass” account
requests (for 11 or more new accounts at a time) and 10
business days for “standard” requests (for 10 or fewer
• Supervisors should 1) submit requests themselves
(instead of having someone else do so on their behalf)
and 2) reply in a timely manner to approval requests from
• Continue to use IAMescalations@catholichealth.net to
share feedback and communicate delays, issues and
• Watch for an Access Request information page on Inside
CHI, which will have information about which forms to use
to request access, how to streamline approvals, and how
to ensure that requests are well understood by the IAM
More information about IAM quality improvements will be shared as it is available.
Health Care Glossary Has Been Updated
The national Communications Group has updated CHI's Glossary of Health Care Terms and Acronyms. The glossary contains terms and acronyms that are most commonly used in health care, as well as those specific to CHI.
People on the Move
Harry Geller to president, St. Anthony Hospital, Pendleton, OR, from administrator, Othello Community Hospital, Othello, WA, effective July 1. Scott Wallner to interim CEO, Franciscan Villa, South Milwaukee, WI, from CFO.
Mike Kimbel to administrative VP, national orthopedics service line, from administrator of the Orthopedics Institute, Children's Hospital Colorado, Aurora, CO.