CHI News Update
KentuckyOne This Week will include the Catholic Health Initiatives (CHI) publication e in each issue. CHI is a sponsor of KentuckyOne and will be sharing news of interest to all employees.
Note: ULH/JGBCC employees will not be able to access all of the links in this issue until they transition to the CHI Connect program.
Enter Goals in GPS@CHI; Training is Available
Action: Enter goals by Nov. 22.
Employees included in Wave 1 of the expansion of GPS@CHI, CHI's online talent management system, are required to enter their goals in the system by Nov. 22, if they have not already done so. Wave 1 includes CHI National Office employees and employees at St. Vincent-Little Rock, St. Francis-Breckenridge, Villa Nazareth-Fargo, Franciscan Villa-South Milwaukee, St. Gabriel's-Little Falls, St. Joseph's-Park Rapids, St. Joseph's-Dickinson and LakeWood-Baudette.
Training in how to enter goals is now available in LEARN. To access the training:
• Log into LEARN
• Click the Catalog tab
• In the Search box, type “GPS Goal and Performance
Management,” then click the Search button
• Click the title of the course
• Click the Enroll in this Course button
The goal-setting feature is part of an expansion of GPS@CHI that is rolling out during the next three years to ensure CHI has the exceptional talent, leadership, capabilities and culture needed to fulfill its mission in a radically different world of health care. The new GPS@CHI tools will help employees align individual performance goals with the organization’s goals, stay on track toward their goals, and receive continuous feedback from their managers. Tools for managers will help them monitor employees' progress, identify opportunities for coaching, align their teams around common goals and hold employees accountable for outcomes. The result: employees across CHI aligned and equipped to achieve CHI's vision of creating healthier communities.
For more information, contact email@example.com.
Requirements for Email Box Sizes and File Storage
Action: Don’t wait for ITS to contact you – manage email boxes and share drives.
Large email boxes and full home/share drives are affecting CHI’s IT infrastructure, causing email downtime and slowness and a shortage of network file storage space. ITS Technical Services' regional service managers will be contacting users who must reduce their email box size and storage requirements.
Tips for de-cluttering an email box and removing personal files from CHI’s network are available on Inside CHI. Employees who save multiple versions of documents should also delete all but the final version. This is important because:
• Nearly one billion items are stored in CHI email boxes: CHI
is storing 75-80% more email per person than
organizations of comparable size.
• CHI's 170 terabytes of storage should be more than
adequate for an organization of this size, but currently it's
not enough. In some CHI locations, about 10% of share
drives are being used for personal music, file, photo and
video storage. CHI’s Acceptable Use of CHI IT Assets
Policy does not permit personal files to be stored on CHI
• ITS must continually purchase expensive storage space: in
August 2013, CHI spent $700,000 to address this issue.
For help managing your email box or share drive, call the ITS Service Desk, 866.236.0441 (in Denver, 720.875.7500) and ask for a member of CHI’s End User Computing team to assist you.
Encryption for Mobile Devices
Action: Encrypt all mobile devices by Dec. 18
As of Dec. 18, encryption on all mobile devices (smartphones, tablets) used to access the CHI network will be required whether the device is owned by CHI, an individual, or a third party. Devices that are not encrypted (or do not support encryption) will not be able to access the CHI network (including email, calendars, contacts and other CHI systems and applications) as of Dec. 18.
For all devices, before beginning the encryption process, CHI strongly recommends:
• Backing up all data on the device.
• Fully charging the device battery and keeping the device
plugged into a charger during encryption.
The encryption process can take an hour or longer, and if the process is interrupted due to loss of power, some or all data on the device can be lost.
Apple devices with iOS 5 and newer, no action is required, as encryption is a feature of these devices.
Apple devices with operating systems older than 5.x are not permitted access to CHI Exchange. Upgrade the operating system or, if the device does not support iOS 5 or newer, contact your carrier or device provider to discuss a device upgrade.
Android users (devices such as a Samsung phone, Motorola tablet or Kindle), carefully follow the encryption instructions to avoid the risk of data loss. When encryption is complete, you may be required to input a PIN/Passcode (you can use the same PIN/Passcode you currently use).
Android users in CHI's Louisville, KY, market must encrypt their devices by Nov. 18 to continue to have access to CHI data. Separate communications will be sent with more details specific to Louisville.
WindowsPhone 8 devices must be registered with the CHI mobile device management system (MobileIron) to continue to synchronize email, contacts and calendar.
WindowsPhone devices with older devices/operating systems (less than Windows 8) will not be able to continue to synchronize with CHI systems and data. Contact your carrier or device provider to discuss a device upgrade if you want to be able to access CHI Exchange.
Job aids for Android and WindowsPhone 8 devices may be found on CHI Secure’s Mobile Device Security page on Inside CHI. CHI recommends encrypting mobile devices prior to Dec. 18, rather than waiting until encryption is enforced. For more information, contact Security Compliance.
Beware of CryptoLocker (Malware)
Action: Beware of potential computer malware infections and take the precautions listed below.
CryptoLocker is a malicious computer program known as ransomware, a type of malware that corrupts computers and files, demands payment of some kind, and threatens a consequence if payment is not received. CryptoLocker affects Microsoft Windows systems running Windows 7, Vista or XP.
To help protect CHI's IT systems from malware:
• Avoid, ignore or delete emails with .ZIP or .EXE file
attachments, and do not click links within suspicious
emails. Regular Microsoft Office documents are usually
safe when attached to an email from a known or expected
• Do not use a CHI computer to access personal/social
email or to open attachments in Yahoo, Gmail or Hotmail
Emails with .ZIP files and other suspicious attachments are suspected to be the primary means of infection. Additional things to look for include:
• Phishing emails designed looks like they come from
legitimate business (for example, Dun and Bradstreet).
• False FedEx and UPS tracking notices.
• A ransom message or gibberish that appears when
opening a document file.
• An application such as Microsoft Word or Excel does not
recognize a file.
You may or may not see the name CryptoLocker in the message or file.
If you suspect your computer is infected:
• Immediately unplug the network cable to disconnect the
computer from the network. Call the ITS Service Desk,
866.236.0441, and request that End User Computing
analyze the computer. Provide as much information as
Additional information about CryptoLocker and information security tips are available on the CHI Secure pages of Inside CHI. Send questions to Security Compliance.
America Recycles Day is Nov. 15
Nov. 15 is America Recycles Day. Resources to celebrate the day and to engage individuals, staff and communities in recycling efforts are available on the Environmental Stewardship pages of Inside CHI. Recycling is an easy way to reduce the carbon footprint of CHI's facilities because it saves energy, reduces greenhouse gases and preserves natural resources. For more information, read the EPA's Climate Change and the Cycle of Stuff.
Quarterly Investment Report Available
The latest CHI Investment Report is now available. This quarterly publication provides updates on the CHI Operating Investment Program, commentary on financial markets and CHI Investment Program performance, specific information on investment managers and an update on social responsibility activities.
Degree Advancement Program News
The November issue of Degree Advancement Update, a bimonthly summary of news about the advanced educational programs for CHI employees, is available on Inside CHI with the latest information on tuition discounts, scholarships and grants. Additional information about CHI's Degree Advancement program is available on the Degree Advancement page of Inside CHI.
New Issue of COE Momentum
A new issue of Momentum, a monthly update on CHI’s Clinical and Operational Excellence transformation, is available on the COE page of Inside CHI. The page also has other COE resources and a place to sign up to have Momentum sent directly to an email inbox. This issue features a story about how leaders are developing and using metrics as a tool for tracking COE progress, accelerating results and replicating success.
Annual Enrollment Closes Nov. 15
Action: Make benefit selections by Nov. 15 (local enrollment dates may vary)
Nearly 12,000 employees have enrolled in their 2014 benefits since annual enrollment opened Nov. 1. Employees can enroll online until 11:59 p.m. on Nov. 15.
For employees who do not take action, the current coverage will continue for most benefits, but at the 2014 rates. The Enhanced 500 medical plan option will no longer be offered in most CHI locations: employees currently enrolled in this plan will automatically be enrolled in the Core medical plan option if they do not select a different option by the end of the annual enrollment period. Employees must re-enroll in some benefits, such as flexible spending accounts, if they wish to have coverage in 2014.
For more information, employees who have access can visit My Healthy Spirit and click "Start My Annual Enrollment" or "View Your Benefit Options." Or, employees can call the HR/Payroll Connection Support Center at 1.888.450.9450; representatives are available Monday through Friday, 6 a.m. – 6 p.m. MT.
New Process for IT Access Escalations
Identity Access Management (IAM), the group that manages IT access requests, has implemented a new Regional Access Escalation Process. Effective Nov. 18, regional IAM managers will be available to address access request escalations, focus on market access challenges, and begin the process of centralizing IAM. The regional IAM managers, listed below, will also serve as regional/divisional liaisons to IAM:
Region 1: Alec Pannebaker, email: Region1IAMEscalations@catholichealth.net
Region 2: Abhishek Kumar Verma, email: Region2IAMEscalations@catholichealth.net
Region 3: Ron Hagen, email, Region3IAMEscalations@catholichealth.net
Region 4: Swaminathan Venkatesh, email: Region4IAMEscalations@catholichealth.net
Region 5: Subramani Hariharan, email: Region5IAMEscalations@catholichealth.net
As of Nov. 18, if an access request submitted to IAM is not fulfilled within three business days or is an emergency, escalate the request by sending a message to the appropriate email address above. Regional IAM managers will respond to all emails within two hours of receipt; resolution for any escalated request will take one business day.
The process for national office access escalations will not change: send requests to IAMEscalations@catholichealth.net.
CHI Highlights Enrollment Resources
As the federal government works to fix problems with the HealthCare.gov exchange website, CHI continues to emphasize the importance of providing information to help employees educate patients, families and communities about the insurance marketplace and enrollment process. As the pace of enrollment increases, employees across CHI are urged to review the CHI Outreach and Enrollment page on Inside CHI for a wide array of resources to help facilities and employees reach out to people who are uninsured and make them aware of affordable coverage options.
There is also good news about enrollment: as of Nov. 6, several state exchanges met or exceeded enrollment projections, including Kentucky, where KentuckyOne is the state’s largest health system and more than 34,000 individuals have enrolled in private plans or Medicaid; and Washington, where almost 55,000 have enrolled.