SafetyFirst Great Catch: Dorita Wilcox, RRT
Thursday, July 17, 2014
Saint Joseph Martin
Dorita Wilcox, RRT
SafetyFirst Great Catch: Dorita Wilcox, RRT, at Saint Joseph Martin had a questioning attitude and stopped to resolve a perceived issue and prevented a patient from going home without oxygen ... Read More
Be a SafetyFirst role model and make a real difference.
Every member of the clinical team plays a key role in the SafetyFirst initiative. Your engagement in the program is crucial to reaching our goal of zero patient harm by 2020.
Closed Loop Communication
This Error Prevention behavior is about making sure that we give and receive accurate and complete information. We act on information that others give us, and our co-workers act on information that we give them. When we communicate poorly, inaccurate and incomplete information can lead us to make decision-making errors, or poor choices.
When a poor choice is made, it’s called a mistake (not a slip or lapse). Mistakes are intended errors. That means that the person intended to take the action because they thought the act was the correct one, not because they intended to make the mistake.
Using closed loop communication to verify that you have given or received the correct information can prevent errors from occurring.
Can you recall a time when you were involved in an error that resulted from poor verbal communication?
By adopting and encouraging the use of SafetyFirst techniques, you can increase the likelihood that the techniques will be used by your colleagues and physicians, and decrease our chances of causing harm.