Culture Journey: Filters
Friday, September 25, 2015
The ninth concept your leader will be sharing with you this October to help us achieve our desired KentuckyOne culture is Filters. Practicing this concept will help us to always provide safe, quality care and exceptional service.
We often assume that everyone sees the world the way we do; thinks and behaves the way we do; and, if they don’t, they certainly should. This is a false assumption. There are fundamental differences in how people see the world and how they react to various situations.
Once we understand this, we are less likely to judge people and their ideas as right or wrong, and more likely to view them as simply different from our own, which is respecting Diversity, one of our service techniques. Even more, when we refrain from judging we can instead focus on providing exceptional care to every patient, every time.
The reason we each see the world differently is that we each have our own personal set of filters (e.g., geography, family, religion, ethnicity, age). Our filters impact the way we see the world, listen, respond and interact with others. When one is aware of their own filters, they can adjust their thinking to be curious and strive to see things through others' eyes and act with greater Integrity, which is one of our core values (doing the rights things in the right way for the right reason).
Visit the Culture Resource Center to preview the concept ahead of your team's discussion (username: employee / password: kyonehealth).