Great Catch: Margaret Smith


Saint Joseph Martin

Margaret (Peggy) Smith

During her normal rounds, Margaret (Peggy) Smith, dietary manager at Saint Joseph Martin, was talking with a patient who shared with her she had a swallowing test performed and was recommended to be on "thickened liquids."

Peggy notified the ward clerk on med-surg to validate and verify the order, as she was unaware. She discovered the order for the diet change had been placed on the Kardex (card-filing system for patient needs), but not shared with the dietary department.

Thanks to Peggy, the patient received diet-appropriate meals moving forward, and no harm resulted from the missed order.

Peggy demonstrated great use of the SafetyFirst technique Validate and Verify!