ITS Transformation 646 Approach
Teams are continuing IT infrastructure improvement work so you benefit from reduced IT outages, slowness and freezing, and an overall improved user experience. Recent highlights include:
• Following successful pilots, virtual desktop infrastructure (VDI) go-lives are underway at Saint Joseph Hospital and Saint Joseph East. By the end of May, approximately 1,200 VDI devices are expected to be live in most clinical and acute care areas at the two hospitals. Support team members are rounding to assist users with the transition.
VDI is the practice of hosting a computer desktop on a centralized server instead of on the computer itself. For our clinical users, using VDI devices means they log in at the beginning of their shift and their desktops follow them—or roam—as they move to different rooms and devices throughout the workday. They will continue to use Tap & Go to tap their badges when they begin using a device and when they are finished. Their previous open session will roam to their current device with their applications open where they left off. VDI is expected to bring significant time savings for clinicians. During user acceptance testing, VDI testers said:
“I was able to test all my workflows; everything worked properly and fast, and I was able to open up HR/payroll, email and LEARN …YAYYYYYYY!" –Tommie Adams, respiratory therapist, Saint Joseph Hospital
“I fully tested all my workflows and am satisfied with VDI testing. My workflow seemed easier in this system and faster. Thank you for letting me be part of this test.” – Carol Young, RN, Saint Joseph Hospital
“As the manager of 3 East I support the work that has been accomplished and the future work that will evolve from this project. The VDI pilot will be extremely helpful moving forward … Thank you!” – Shana Clark, nursing manager, Saint Joseph Hospital
• At Saint Joseph London, approximately 500 computers have been replaced. Work is in progress to replace about 400 computers at University of Louisville Hospital.
• Also at Saint Joseph London, ChartMaxx has been upgraded to version 5.6. This is part one of a two-part upgrade to ChartMaxx version 6.3. These upgrades are needed so ChartMaxx, which is a health care specific document management system, can be migrated off a Windows 2003 server. We are upgrading servers to a newer version of Windows for increased security and stability. Approximately 50 more servers are in scope to be upgraded across KentuckyOne Health.
• For our server and storage project, the final upgrades to new storage servers are expected to be complete by the end of April. We are refreshing our storage environment to reduce outages and save money.
• The wireless network has been upgraded at Saint Joseph Hospital. This is part of our local area network (LAN) project. We are standardizing and optimizing LANs, which connect individual workstations to the wide area network. Work is in progress at Our Lady of Peace and Sts. Mary and Elizabeth Hospital.
• The regional wide area network (RWAN) team reports 10 new or upgraded circuits are live, and nearly 20 are ready to go live. We are working to improve the way information travels on our network so you benefit from improved performance. We have also selected cost-effective solutions and plan to install approximately 40 more circuits. A WAN connects computers across a wide geographical area and facilitates the exchange of data.
For more information, visit the ITS Transformation page on Inside CHI, and submit questions to ITSTransformation@catholichealth.net.