Coming Soon: A Brief Employee Engagement Follow-up Survey

KentuckyOne Health Remaining Operations

By John Petrov, SVP, Chief Human Resources Officer

John Petrov, Chief Human Resources Officer

Since the 2018 Performance Culture Assessment (PCA) in May, we’ve made several positive changes based on what you told us. In addition to the action plan steps that your leaders are taking to improve the climate in your departments, as a market we have implemented the following items in a direct effort to increase employee engagement in our organization:

  • We have added resources to the Market-Based Float Pool to address unexpected staffing challenges and are working diligently to expand these opportunities to all of the central and eastern market.
  • Over 2,000 employees will be positively impacted by market pay adjustments before the end of the calendar year.
  • We have increased the weekend differential at Saint Joseph Mount Sterling and are aligning the pay ranges at Flaget Memorial Hospital to be more in line with our rural markets.

It will soon be time to take a quick pulse of how we’re doing as we work toward our goal of improving employee engagement, an important part of our Living Our Mission Measures. In a few weeks, you’ll be asked to complete a quick pulse survey online. You’ll receive an email from the HR Support Center Nov. 12; that will come complete with a link to the online survey and password instructions. Then you’ll have until Nov. 28 to complete the survey.

We had a great response to the PCA this year and are hoping for the same positive response rate to this pulse survey. Your voice, through your responses to the May PCA, has guided many positive actions to improve our work environment. We know that a good work environment leads to better patient care and helps us to be our best. That is our goal and, based on your answers in the PCA, we know it is your goal too. You told us that “you are highly engaged in your role and committed to making our organization a very special place for our patients and co-workers.”

The upcoming pulse survey will help us to measure our progress on six important questions focused on employee engagement since the PCA in May; it also includes one demographic question. The survey is open to employees hired before Aug. 15, 2018, including employed physicians and advanced practitioners.

Please be assured that your answers will remain confidential; only our pulse survey administrator – Press Ganey – will know who completed the survey. Unlike with the spring PCA, the results from this pulse survey will be reported only at the facility and division level, not at the department level. Results will be available in December.

You play an important role in building an atmosphere that allows us to be our best every single day. This continued dialogue through the PCA will help us reach those goals.

Thank you for being an active part of our ministry and for providing exceptional service to our patients, visitors, community and each other.