Resources

***NEW!***

PDF Improving the Patient Experience: Best Practices for Leaders

PDF Rounding on Employees Log

 

Visit our patient satisfaction survey vendor website:
https://www.healthstreamresearch.com/InsightsOnline

Learn more about the government's expectations for handling complaints/grievances:
https://www.cms.gov/

Learn more about patient- and family-centered care:
http://www.ipfcc.org/