December 8, 2014 | Volume 3, Issue 50

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Lisa Shannon, KentuckyOne Health Chief Operating Officer

Becoming KentuckyOne – Mood Elevator 

The second concept your leader will be sharing with you this December and January to help us achieve our desired KentuckyOne culture is the Mood Elevator. Practicing this concept will help us to always provide safe, quality care and exceptional service.  

Our moods – both good and bad – can play a key role in our actions, conversations, encounters with others and even our perception of others. The Mood Elevator is a tool we can use to help gauge our feelings to discern if the quality of our thinking is higher or lower. Higher-quality thinking leads to higher-quality behaviors and results, which means better outcomes, higher satisfaction scores and an overall better experience for our patients and their loved ones. 

Lisa Shannon on the Mood Elevator
When we are at our best, we get better results with less effort and less stress. We are resourceful, creative, articulate, energized, focused, more present, more patient and more grateful for life. The Mood Elevator plays a key role because it is our state of mind dashboard; an indicator of our inner feelings at any moment in time. It lets us know when we are at our best and when we are not. 

Since embarking on the culture journey and participating in the training, I have made a conscious effort to be more aware of my Mood Elevator. Every day, patients and their loved ones come to us for comfort, security and healing during difficult times. By placing their trust in us, these people give meaning to our jobs and afford us the privilege of caring for them. In order for KentuckyOne to achieve our Purpose to bring wellness, healing and hope to all, we all need to be at our best. Each day is a new opportunity to be at our best for our patients and families.  

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Thousands Shared Peer Recognition 

Congratulations! Nearly 2,200 of you sent and received messages of appreciation through the employee recognition program last month. We are pleased to see so many KentuckyOne employees giving thanks for their co-workers. Everyone who gave and received peer-to-peer recognition in November was entered into a weekly drawing for 100 recognition points each. Click here for the winners in week 4. We’re resuming the monthly drawings now, so keep sharing the good wishes with your peers! Click here to log in to the recognition site. 

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Service Success; Units Rank Among Best in Country for Patient Satisfaction 

Units across KentuckyOne are delivering patient satisfaction scores that are among the best in the country. This is great news for the patients we serve and a notable accomplishment for KentuckyOne Health. 

With the close of quarter one patient satisfaction data, the Patient Experience Department has assembled an impressive listing of these high performing units. Take a look at the "Service Success!" publicity piece that showcases areas that are above the 80th and 90th percentile nationally! With the close of each quarter this document will be updated and publicized across KentuckyOne.  

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Congratulations to Our DAISY Winners 

Several KentuckyOne Health nurses were honored in October at the DAISY Nursing Awards Banquet in Louisville. The DAISY Award is a partnership with health care organizations to provide ongoing recognition of the clinical skill and compassion nurses demonstrate at the bedside. Nominations for the awards come from patients and families who were grateful for the nursing care they received during their health care experience. "Read more" below to view the KentuckyOne Health recipients by facility. 

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Annual Theme Basket Raffle Gears Up 

It's that time of the year when KentuckyOne Health team members in the Louisville market join together to assemble baskets of goodies centered on a theme—toys, movies, sports, cooking, camping and more—and hold a raffle to raise funds to support the Jewish Hospital & St. Mary’s Foundation. KentuckyOne employees, families and friends from across the state can participate in the raffle, which kicks off Dec. 10 and runs through Dec. 17. Bids on the baskets cost just $1 each, and can be purchased on-site during special days (click here) or securely online at  

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Expand Your Horizons with Help from KentuckyOne/CHI  

Many educational programs are available to KentuckyOne/CHI employees who are interested in advancing their careers. Through alliances with some of the finest universities and colleges in the nation, employees have the opportunity to enhance their education while taking advantage of special tuition discounts from these institutions. Tuition assistance is also available from Kentucky One/CHI.  

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Café Gets Facelift at Saint Joseph Hospital 

Saint Joseph Hospital invites employees to check out its newly renovated cafeteria. The remodeled cafeteria features increased menu options, an expanded live cooking station, a pizza station, a deli bar, new and improved grill offerings and a brand new salad bar. At the grill, new food service equipment is now being used which prepares traditional “fried” menu options without the actual frying for healthier eating.  

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Holiday Giving Opportunity 

The James Graham Brown Cancer Center at the downtown Louisville campus is sponsoring an Elf Tree again this year. The Elf Tree program provides gifts to cancer patients and their families for the holidays. For those who want to help out a family by buying gifts, Elf Tree tags with wish list items can be picked up on the Christmas trees displayed on the second and third floors of the JGBCC. Gifts must be wrapped and returned to the JGBCC First Floor Resource Center by Dec. 15. For more information, contact Diane Warner, 502.562.4158. 

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Headlines from Across KentuckyOne 

Southern Indiana Rehab Hospital Launches Outpatient NeuroRehab Program for Brain Injury Patients 

Bone Marrow and Organ Donor Registry Drive to be Held at
Jewish Hospital Dec. 10 and University of Louisville Hospital Dec. 17

Saint Joseph Hospital Coat Drive Extended to Dec. 12 

Shop the Online KentuckyOne Company Store for Great Holiday Gifts (logo apparel!); Use Coupon through Dec. 15 

Saint Joseph Hospital Foundation Honored Governor and Libby Jones on National Philanthropy Day 

Read News from Your Facility

Events This Week 

Christmas Open House at Saint Joseph Hospital Dec. 9 

Bone Marrow/Organ Donor Drive at Jewish Hospital Dec. 10 

CME/CEU: Movement Disorders Video Rounds (Myoclonus Phenomenology and Case Studies) Dec. 10 

$5 Jewelry Sale at Saint Joseph Hospital Dec. 10-12 

Annual Theme Basket Raffle Dec. 10-17 

Holiday Healthy Cooking Demo at MCJNE Dec. 11 

Coat Drive at Saint Joseph Hospital Now through Dec. 12 

Walk with a Doc at Oxmoor Center in Louisville Dec. 13 

Walk with a Doc in Bardstown Dec. 13 

See More Upcoming Events

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