May 3, 2013 | Volume 2, Issue 16

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Gordon King Joins ULH|JGBCC as Interim Vice President for Finance

This week, University of Louisville Hospital | James Graham Brown Cancer Center welcomed Gordon King as interim vice president for finance. King began shadowing current finance leader Bob Barbier, who is planning to leave the organization at the end of May.

KentuckyOne Health Chief Financial Officer Melvin Alexander and ULH|JGBCC President Ken Marshall note that King's 20 years of CFO experience in community hospitals, hospital systems and academic medical centers make him uniquely suited for his new role. 

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Sandra J. Adams Digital Mammography Suite Opens at Saint Joseph Jessamine

The Saint Joseph Hospital Foundation received a generous gift from RJ Corman to bring digital mammography services to Saint Joseph Jessamine. The gift, made in honor of RJ Corman’s sister, created the Sandra J. Adams Digital Mammography Suite, which was dedicated April 30. This is the first time mammography has been available at the center, which provides convenient access to care for people in Jessamine and surrounding counties.

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Vacation Season is Here: Don't Forget to Assign Supply Approvers in Lawson RQC

Say you are an approver of supply requests using the Lawson RQC (Requisition Center) through CHI Connect. Say you go on vacation. If you have not assigned someone to be an approver of supplies in your absence – delivery of vital supplies can be held up, which could end up affecting patient care at your facility. Please be sure to specify another approver before you leave. Setting your vacation approver will ensure that supply orders will be processed.

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KentuckyOne Compliance and Privacy Policies

KentuckyOne Health is adopting CHI's national standard compliance and Health Insurance Portability and Accountability Act (HIPAA) Privacy Policies. The former Saint Joseph Health System previously implemented many of the national standardized policies. The former Jewish Hospital & St. Mary’s HealthCare system and the University of Louisville Hospital and James Graham Brown Cancer Center will adopt these policies effective immediately.

In addition to the national standardized policies, Corporate Responsibility has developed several local policies to address specific compliance and privacy concerns.

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Take a Walk With a Doc this Summer

KentuckyOne Health and The Mayor’s Healthy Hometown Movement are teaming up this summer to get Louisville area residents to “Walk With a Doc,” a nationwide program that empowers people to improve their health through physical activity by exercising side-by-side with their health care providers. All walks begin at 10 a.m. and will be hosted by a KentuckyOne Health physician.

Parklands of Floyds Fork: 2nd Saturday of each month at the Egg Lawn

Iroquois Park: 3rd Saturday of each month at the shelter near the Amphitheater

KICK-OFF EVENT at Iroquois Park is May 18 at 10 a.m. with Mayor Greg Fischer and Drs. LaQuandra Nesbitt and Jesse Adams; A health fair is from 10 a.m. to noon near the amphitheater and will include a number of free screenings.

Shawnee Park: 4th Saturday of each month at the Middle Concourse Parking Lot just north of the Bandstand

• Learn about important health topics
• Ask medical questions
• Receive free blood pressure screenings
• Attend three times and receive a T-shirt

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Committing to Compassion

In February 2013, KentuckyOne Health became the first health system to endorse Louisville’s commitment to become a more compassionate city through the Compassionate Cities Campaign. The board approved a Charter of Compassion for KentuckyOne that we will use over time to assess and transform our own internal practices so that we more fully live up to our stated values of Reverence, Integrity, Compassion and Excellence.

Join the Conversation!
Compassionate Louisville Health Care Conversation
Tuesday, May 21, 4-6:30 p.m.
Jewish Hospital – Rudd Heart & Lung Conference Center

This free community event is sponsored by KentuckyOne Health, ChooseWell-Louisville and University of Louisville. Join compassionate innovators working in our local health care community, other community stakeholders, Dr. Robin Youngson (founder of "Hearts in Health Care") and special guests from other Compassionate Cities.

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Nurse As Teacher Conference

University of Louisville Hospital invites you to a nursing conference on health literacy and patient education. "Nurse as Teacher: A Focus on Health Literacy and Patient Education" will be held Wednesday, June 12, 7:30 a.m.-4 p.m., at the Delphi Center on the University of Louisville Shelby Campus. There is no fee to attend this presentation.
Register online at: 

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KentuckyOne Brain Injury Services

University of Louisville Hospital staff members who work with patients with brain injury (therapists, case managers, nurses, ARNPs and physicians) are invited to an in-service to start a dialogue on a programmatic approach to brain injury services across KentuckyOne Health. From the emergency room to rehabilitation to discharge, the whole continuum of care will be considered in the treatment of our patients with brain injury.  

Kathy Panther, the director of the NeuroRehab Program at Frazier, and Melissa Stover, manager, will be the primary presenters: Thursday, May 9, 12:30-1:30 p.m., University of Louisville Health Care Outpatient Center, First Floor, Conference Room.  

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Health Care Week is May 13-17

National Health Care Week is May 13-17 and KentuckyOne Health plans to celebrate with different activities throughout the week to show appreciation for our nearly 15,000 employees across the state. See the following schedule of activities for the week, and look for messages from facility leadership groups about other activities at specific facilities.  

Check out these activities at KentuckyOne Health!

Monday, May 13
A Guiding Light for Changing Times
The health care week theme is “A Guiding Light for Changing Times.” Leaders will light the way and begin distributing LED key chains to their employees!

Tuesday, May 14
Daisy Award Winners Lighting the Way
Daisy Award recipients from 2011 and 2012 are invited to a recognition dinner, hosted by KentuckyOne Health.

Wednesday, May 15
Wonderful Wednesday
Employees are encouraged to wear KentuckyOne, or facility-specific, logo wear (all other applicable dress code guidelines must be followed). All KentuckyOne employees will have a chance to win door prizes featuring Kentucky products!

Thursday, May 16
Wellness Thursday
All KentuckyOne employees are encouraged to commit to a healthier lifestyle by committing to increase their physical activity through Labor Day in September. The first 1,000 employees to commit to a healthier lifestyle are eligible for a pedometer.

Friday, May 17
Appreciation Friday
All KentuckyOne employees are again encouraged to wear KentuckyOne, or facility-specific, logo wear (all other applicable dress code guidelines must be followed). More chances for KentuckyOne employees to enter to win door prizes featuring Kentucky products!

Specific facilities may be planning additional activities at their respective sites. Look for information from your leader if this applies to your facility. 

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CHI News Update

KentuckyOne This Week will include the Catholic Health Initiatives (CHI) publication e in each issue. CHI is a sponsor of KentuckyOne and will be sharing news of interest to all employees.

May 2, 2013

Please note that some employees who are not yet connected to the CHI Connect program may not be able to access all of the links in this issue. This problem will diminish as more employees are connected to Inside CHI. We apologize for any inconvenience.

Complete Corporate Responsibility Education
Action: Complete training by May 15
Does not apply to ULH|JGBCC employees
Workforce education is an important component of CHI's Corporate Responsibility Program (CRP). Annually, employees are required to complete one hour of compliance education, offered as web-based training courses. CRP Annual Education has been assigned to all employees hired before July 1, 2012, and is available in LEARN. There are two courses for this year's education:

• CHI Information Privacy and Security Awareness,
   due May 15
• Our Values and Ethics at Work: 2013 Annual Education,
   due May 15

Everyone is encouraged to complete training as soon as possible. As of April 29, just 54.22% of national office employees have completed the training. In conjunction with the CHI Corrective Action Policy, if an employee does not complete the annual CRP education by the due date, the employee will receive a final written warning and will not be allowed to perform regular work duties until the training is completed. 

LEARN has occasional downtime for maintenance and users cannot access the system at those times. Any technical issues with the training should be reported to the LEARN team.

CHI Nebraska, Memorial-Chattanooga to
Transition to Epic Platform for OneCare
For Information
After a comprehensive review by the CHI President’s Council with support from the OneCare Steering Committee, CHI has approved market leaders’ recommendations to transition CHI Nebraska and Memorial Health Care System, Chattanooga, TN, to the Epic platform for OneCare.

• Chattanooga will implement Epic in hospital and
   ambulatory settings.
• CHI Nebraska will implement Epic in the hospitals in  
   Lincoln, Kearney, Grand Island and Nebraska City. The
   Physician Network will transition to Epic after the ICD-10
   implementation date of Oct. 1, 2014, with a specific
   timeline to be determined. 

These decisions do not affect Epic implementation timelines for Franciscan Health System or Alegent Creighton Health. The rationale for CHI Nebraska to join Alegent Creighton Health in implementing CHI’s enterprise-wide Epic platform includes:

• A single statewide network is being formed in Nebraska
   and a single electronic health record (EHR) platform
   aligns with this.
• There will be a significant increase in movement of
   residents, specialists and patients between the Nebraska
   ministries and markets due to the academic medical
   program at Creighton University School of Medicine. A
   single EHR platform will create a strong network to
   support care delivery.

The rationale for approving Memorial’s request to transition to Epic includes:

• It became apparent that the Meditech platform would not
   meet the needs of a system of Memorial's size.
• CHI’s investment in an enterprise-wide Epic platform to
   meet the needs of Franciscan Health System and
   Alegent Creighton Health means the cost for Epic 
   implementation in Chattanooga is competitive.
• Impairment costs will be significantly reduced because
  Chattanooga has not begun to operate on the Cerner or
  Allscripts platforms.  

Decisions about clinical IT platforms will continue to evolve over time as strategic and business imperatives change and new partnerships form. OneCare platform decisions will continue to be based on strategic and business necessity and the need to support clinical integration and the care continuum across markets.

Nebraska and SW Iowa Integration Progress
For Information
A progress report in Nebraska & Southwest Iowa Transition Update describes recent work to bring Alegent Creighton Health, Omaha, NE, and CHI Nebraska together as a single market-based organization. The update also includes a roster of teams working on this initiative. The new organization will be renamed later this year and is anticipated to begin operating in January 2014.

Integrated Supply Chain Introduces
Physical Asset Services
For Information
CHI's Integrated Supply Chain leadership, working with the national Communications Group, has developed a name that more accurately represents all of the services currently provided under Clinical Engineering/Facilities Management: Physical Asset Services. Physical Asset Services remains a part of Integrated Supply Chain, and employees will continue in their current departments. The following departments are now under the Physical Asset Services umbrella: Clinical Engineering; Facilities Management; Planning, Design and Construction; and Real Estate.

Outlook Email Outages and Access Problems
For Information
Information Technology Services (ITS) is addressing CHI’s ongoing email problems, which include systemwide outages; problems accessing email using handheld devices; lost connections to email on desktop computers; and random pop-up boxes asking for username and password.

The enterprise-wide issues experienced most recently are a result of 1) greater demand on CHI’s IT infrastructure due to activities such as OneCare and acquisitions; 2) the transition of ITS Technical Services to Wipro, combined with the loss of a number of technicians and their expertise; and 3) the challenges that result from bringing together numerous IT systems over the years without proper infrastructure support, planning or documentation. With the assistance of Wipro, ITS is creating mid- and long-term solutions with proper documentation and planning. It will take time and there will be problem areas, but these solutions will provide a stronger and more reliable IT environment for CHI. 

During the next 6 to 8 weeks, ITS will upgrade CHI’s email servers to a new Exchange 2010 environment, which will enable the servers to detect hardware/software faults and immediately restart applications as needed without waiting for administrative intervention. In addition, ITS will implement more stringent limitations on email account sizes. Users across CHI have large email boxes that consume considerable amounts of storage, which contributes to email problems. This has both a technical and a financial impact. Simple and effective ways that users can manage their email boxes to reduce the amount of storage space needed will be coming soon.  

If you experience email problems, please check the IT Outage Notification page on Inside CHI. If your issue is not already listed there, contact the ITS Help Desk, 866.236.0441 or 720.875.7500 (in Denver).

ITS User, Access and Application Requests Update
For Information
On April 15, CHI officially transitioned the Identity and Access Management (IAM) function (creating user accounts) to Wipro. IAM operations have significantly improved from when the transition began and will continue to improve. Turnaround times from April 16 to 22 were:

•  82% of account requests were completed in
    5 days or less.
•  94% of account requests were completed in
   10 days or less.

Wipro’s goal for completion of account creation is three days or less, not including “mass” account creation for larger projects like OneCare or an acquisition.

To help keep account creation running smoothly:

• Allow 30 business days to complete “mass” account
   requests (for 11 or more new accounts at a time) and 10
   business days for “standard” requests (for 10 or fewer
   new accounts).
• Supervisors should 1) submit requests themselves
   (instead of having someone else do so on their behalf)
   and 2) reply in a timely manner to approval requests from
• Continue to use to
   share feedback and communicate delays, issues and
• Watch for an Access Request information page on Inside
   CHI, which will have information about which forms to use
   to request access, how to streamline approvals, and how
   to ensure that requests are well understood by the IAM

More information about IAM quality improvements will be shared as it is available.

Health Care Glossary Has Been Updated
For Information
The national Communications Group has updated CHI's Glossary of Health Care Terms and Acronyms. The glossary contains terms and acronyms that are most commonly used in health care, as well as those specific to CHI.

People on the Move
Harry Geller to president, St. Anthony Hospital, Pendleton, OR, from administrator, Othello Community Hospital, Othello, WA, effective July 1. Scott Wallner to interim CEO, Franciscan Villa, South Milwaukee, WI, from CFO.

National Staff
Mike Kimbel to administrative VP, national orthopedics service line, from administrator of the Orthopedics Institute, Children's Hospital Colorado, Aurora, CO.

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