November 15, 2013 | Volume 2, Issue 44

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Ruth Brinkley One of the "Top 130 Women Hospital Leaders to Know"

Ruth W. Brinkley, chief executive officer of KentuckyOne Health, was recognized among "130 Women Hospital and Health System Leaders to Know" by Becker’s Hospital Review. The annual list recognizes women who demonstrate outstanding leadership within the hospital and health care industry.  

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Typhoon Haiyan: How We Can Help 

Super Typhoon Haiyan, the most powerful hurricane on record, slammed into the Philippines on the island of Samar on Nov. 7. KentuckyOne employees may help by offering support to agencies who are organizing a response. Here are suggested organizations you may consider: American Jewish World Service, American Red Cross and Catholic Relief Services. Read more for examples of how your contributions may help ($8 provides a water kit for a family). 

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Growing a Strong KentuckyOne Brand 

You immediately recognize strong brands. Customers seek them out: Apple, Target, FedEx. These brands are more than their names and logos. They stand for something. They are strong brands because they promise a unique benefit and then deliver on it. We are trying to create that same kind of strength in our KentuckyOne Health brand. How we will do that starts with the KentuckyOne brand platform. Click here to view a graphic summary of our platform

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KentuckyOne Launches New Website 

The new KentuckyOne Health consumer website – – has launched. Thousands of pages from the former three sites were reviewed, consolidated and created under the KentuckyOne Health brand guidelines. A quick glance at the home page reveals a strategic effort to drive key areas of our system. Highlights include a physician finder and large rotating banner areas communicating major marketing efforts and news. Requests can be made through the Web Request Form

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Ambulatory Sites Build Culture with Team Building 

KentuckyOne ambulatory facility employees are taking more opportunities to celebrate successes and have fun. They gather for anniversary parties and ice cream socials. They recognize outstanding performance with an Employee of the Month award, build friendships during department potlucks and enjoy popcorn while creating team spirit for UK and UofL games. These events support the facilities’ PCA goals. 

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New Approval Process for Physician Preference Items 

All new requests for physician preference items — products, devices and technology — follow a new process that includes decision making by the Physician Preference Item Committee, including KentuckyOne physicians. To request a new item, complete a product request form and submit to your clinical leader. For a flier explaining the request process, click here.

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New Go-Live Date for KentuckyOne Health Wave 3 Cerner is May 10  

The go-live date for KentuckyOne Health’s OneCare Cerner Wave 3 facilities has been rescheduled for Saturday, May 10, 2014 (from Feb. 1). Cerner Wave 3 facilities include Jewish Hospital, Jewish Hospital Medical Center East, Jewish Hospital Medical Center Northeast, Jewish Hospital Medical Center South, Jewish Hospital Shelbyville, Frazier Rehab and Southern Indiana Rehab Hospital. 

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Standard 10% Cafeteria Discount Begins Jan. 1 

KentuckyOne employees across the system will receive the same standard 10 percent discount beginning Jan. 1 for purchases at cafeterias and coffee kiosks. Currently discounts range from nothing to 30 percent. Included are all sites managed by the CHI National Food Services Program, under its partnership with Sodexo, and sites managed by Morrison.  

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Annual Enrollment Ends Today 

KentuckyOne employees have until 11:59 p.m. tonight, Nov. 15, to enroll in the CHI Medical Plan for 2014. (Enrollment for ULH | JGBCC employees will be Nov. 25 to Dec. 6.) Access the CHI enrollment website through HR/Payroll Connection. A number of changes begin Jan. 1, including new medical plan options and changes to the employee savings plan. 

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2014 Holiday Schedule Announced 

KentuckyOne Health facilities will observe the following holidays in 2014: New Year’s Day (Jan. 1); *Martin Luther King Jr. Day (Jan. 20); Memorial Day (May 26); Independence Day (July 4); Labor Day (Sept. 1); Thanksgiving Day (Nov. 27); and Christmas Day (Dec. 25). *Holiday for central/eastern market only; regular work day for Louisville market. All offices and non-patient care functions will be closed on these holidays.  

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Need Immediate or Routine IT Help? 

All KentuckyOne Health IT users (except ULH | JGBCC at this time) are invited to visit the ITS Services and Resources page on Inside CHI to learn about help desk telephone options along with how to access the ITS do-it-yourself tools, including how to submit ITS Service Desk tickets online. This page also includes instructions for how to request ITS services that involve short-term and long-term projects. 

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New Promotions and Appointments 

Scott Fantozzi to director of financial information systems analytics and planning for KentuckyOne Health, from corporate director of decision support for Mount Sinai Health System, formerly Continuum Health Partners, in New York, effective Nov. 18.  

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Support the Appalachian Outreach Fund 

Through the Perfect Gift Campaign at Saint Joseph Hospital, Saint Joseph East and Saint Joseph Jessamine, employees can contribute to important programs like the Appalachian Outreach Fund. After undergoing gastric bypass surgery at Saint Joseph East, Nelda Marshall was urged to attend monthly meetings with a hospital dietitian. But, she couldn't make the four-hour round-trip from her home in rural Jackson, Ky. A dietitian came to her thanks to the Appalachian Outreach Program. 

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Saint Joseph London Receives “A” in Leapfrog Hospital Safety Score 

Saint Joseph London received an “A” in the recently released Hospital Safety Scores from The Leapfrog Group. The Fall 2013 update to The Leapfrog Group Hospital Safety Score assigned A, B, C, D and F grades to more than 2,500 U.S. general hospitals. The Hospital Safety Score empowers patients to make informed decisions about the safety of hospital care. 

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Flaget Recognized for $5 Million Milestone 

The Flaget Prescription Assistance Program was honored Nov. 8 for distributing $5 million worth of free medications to people without health insurance who met income guidelines. The medicines were donated by pharmaceutical companies. A representative from the Kentucky Department of Public Health’s Kentucky Pharmaceutical Assistance Program presented the Bardstown hospital with a special certificate in honor of the facility’s good work. 

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Jewish Hospital Breaks Ground on Hybrid Operating Room

Jewish Hospital will soon be home to an innovative hybrid operating room (OR) and resuscitation center, one of the first of its kind in Kentucky. The hybrid operating room will create more space for innovative new procedures such as transcatheter aortic valve replacement (TAVR) for patients who are not candidates for open-heart surgery but need heart valve replacement. 

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Caring Hearts at Saint Joseph London 

Each year the staff at Saint Joseph London chooses four local charities to receive funds from the hospital’s Caring Hearts Committee. The committee raises the funds by hosting bake sales, hot dog and/or chili lunches, basket raffles and more. This quarter they presented Come-Unity Cooperative Care with a check for $1,000. The money will aid the local charity in continuing to help low-income families and individuals meet their basic needs. 

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Art to Beat Cancer

Art to Beat Cancer 2013 began Nov. 1 as an online auction and ends on Friday, Nov. 22, with a live benefit at The Green Building, 732 East Market Street, Louisville, 5:30-9 p.m. You can make your online bids now through Nov. 22 at Twelve nationally and internationally known artists are participating. All proceeds from the sale of 36-40 paintings will benefit cancer research at the James Graham Brown Cancer Center in Louisville. 

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Walk with a Doc Nov. 23; Be Part of Urban Lifestylez Filming 

On Nov. 23, Urban Lifestylez, a local television program, will be filming a segment on the importance of exercise in combating heart disease and stroke and promoting the free Walk with a Doc program at Shawnee Park in Louisville. They will interview Dr. Kelly McCants (right, leading a recent walk) and film the Walk with a Doc event that morning. KentuckyOne employees are encouraged to join at 10 a.m. 

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Annual Theme Basket Raffle Gears Up 

It’s that time of year when KentuckyOne Health employees join together as team members to assemble imaginative baskets of goodies that will raise funds to help patients. Right now Jewish Hospital, Our Lady of Peace and Sts. Mary & Elizabeth Hospital departments are forming teams that assemble baskets centered on themes such as toys, sports, cooking, camping – and more. Employees will have a chance to bid on the baskets in early December. 

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More Headlines & Events 

Vote for Nonprofit New Roots in Ntl. Challenge by Nov. 15 

Lexington’s Free to Breathe 5K Run/Walk Nov. 16 

Walk With a Doc at Iroquois Nov. 16 

Evening with the S*T*A*R*S Nov. 16 

CEU Opportunity: Executive Dysfunction Nov. 16 

Free Employee Blood Glucose Checks at MCE Nov. 19 

Lung Cancer Screening Forum in Louisville Nov. 19 

Free Employee Blood Glucose Checks at MCNE Nov. 20 

Art to Beat Cancer Live Benefit Nov. 22 

Flaget Auxiliary Christmas Bazaar Nov. 22-23 

Walk With a Doc at Shawnee-Urban Lifestylez Nov. 23 

Education Fair at Frazier Dec. 3 

Education Fair at Saint Joseph East Dec. 11 

See More:

CHI News Update  

KentuckyOne This Week will include the Catholic Health Initiatives (CHI) publication e in each issue. CHI is a sponsor of KentuckyOne and will be sharing news of interest to all employees. 

Note: ULH/JGBCC employees will not be able to access all of the links in this issue until they transition to the CHI Connect program. 

Enter Goals in GPS@CHI; Training is Available
Action: Enter goals by Nov. 22.
Employees included in Wave 1 of the expansion of GPS@CHI, CHI's online talent management system, are required to enter their goals in the system by Nov. 22, if they have not already done so. Wave 1 includes CHI National Office employees and employees at St. Vincent-Little Rock, St. Francis-Breckenridge, Villa Nazareth-Fargo, Franciscan Villa-South Milwaukee, St. Gabriel's-Little Falls, St. Joseph's-Park Rapids, St. Joseph's-Dickinson and LakeWood-Baudette. 

Training in how to enter goals is now available in LEARN. To access the training: 

• Log into LEARN
• Click the Catalog tab
• In the Search box, type “GPS Goal and Performance
   Management,” then click the Search button
• Click the title of the course
• Click the Enroll in this Course button  

The goal-setting feature is part of an expansion of GPS@CHI that is rolling out during the next three years to ensure CHI has the exceptional talent, leadership, capabilities and culture needed to fulfill its mission in a radically different world of health care. The new GPS@CHI tools will help employees align individual performance goals with the organization’s goals, stay on track toward their goals, and receive continuous feedback from their managers. Tools for managers will help them monitor employees' progress, identify opportunities for coaching, align their teams around common goals and hold employees accountable for outcomes. The result: employees across CHI aligned and equipped to achieve CHI's vision of creating healthier communities. 

For more information, contact

Requirements for Email Box Sizes and File Storage
Action: Don’t wait for ITS to contact you – manage email boxes and share drives.
Large email boxes and full home/share drives are affecting CHI’s IT infrastructure, causing email downtime and slowness and a shortage of network file storage space. ITS Technical Services' regional service managers will be contacting users who must reduce their email box size and storage requirements. 

Tips for de-cluttering an email box and removing personal files from CHI’s network are available on Inside CHI. Employees who save multiple versions of documents should also delete all but the final version. This is important because: 

• Nearly one billion items are stored in CHI email boxes: CHI
   is storing 75-80% more email per person than
   organizations of comparable size.
• CHI's 170 terabytes of storage should be more than
   adequate for an organization of this size, but currently it's
   not enough. In some CHI locations, about 10% of share
   drives are being used for personal music, file, photo and
   video storage. CHI’s Acceptable Use of CHI IT Assets
does not permit personal files to be stored on CHI
   share drives.
• ITS must continually purchase expensive storage space: in
  August 2013, CHI spent $700,000 to address this issue. 

For help managing your email box or share drive, call the ITS Service Desk, 866.236.0441 (in Denver, 720.875.7500) and ask for a member of CHI’s End User Computing team to assist you. 

Encryption for Mobile Devices
Action: Encrypt all mobile devices by Dec. 18
As of Dec. 18, encryption on all mobile devices (smartphones, tablets) used to access the CHI network will be required whether the device is owned by CHI, an individual, or a third party. Devices that are not encrypted (or do not support encryption) will not be able to access the CHI network (including email, calendars, contacts and other CHI systems and applications) as of Dec. 18. 

For all devices, before beginning the encryption process, CHI strongly recommends: 

• Backing up all data on the device.
• Fully charging the device battery and keeping the device 
   plugged into a charger during encryption.  

The encryption process can take an hour or longer, and if the process is interrupted due to loss of power, some or all data on the device can be lost. 

Apple devices with iOS 5 and newer, no action is required, as encryption is a feature of these devices. 

Apple devices with operating systems older than 5.x are not permitted access to CHI Exchange. Upgrade the operating system or, if the device does not support iOS 5 or newer, contact your carrier or device provider to discuss a device upgrade. 

Android users (devices such as a Samsung phone, Motorola tablet or Kindle), carefully follow the encryption instructions to avoid the risk of data loss. When encryption is complete, you may be required to input a PIN/Passcode (you can use the same PIN/Passcode you currently use). 

Android users in CHI's Louisville, KY, market must encrypt their devices by Nov. 18 to continue to have access to CHI data. Separate communications will be sent with more details specific to Louisville. 

WindowsPhone 8 devices must be registered with the CHI mobile device management system (MobileIron) to continue to synchronize email, contacts and calendar. 

WindowsPhone devices with older devices/operating systems (less than Windows 8) will not be able to continue to synchronize with CHI systems and data. Contact your carrier or device provider to discuss a device upgrade if you want to be able to access CHI Exchange. 

Job aids for Android and WindowsPhone 8 devices may be found on CHI Secure’s Mobile Device Security page on Inside CHI. CHI recommends encrypting mobile devices prior to Dec. 18, rather than waiting until encryption is enforced. For more information, contact Security Compliance

Beware of CryptoLocker (Malware)
Action: Beware of potential computer malware infections and take the precautions listed below.
CryptoLocker is a malicious computer program known as ransomware, a type of malware that corrupts computers and files, demands payment of some kind, and threatens a consequence if payment is not received. CryptoLocker affects Microsoft Windows systems running Windows 7, Vista or XP. 

To help protect CHI's IT systems from malware: 

• Avoid, ignore or delete emails with .ZIP or .EXE file
   attachments, and do not click links within suspicious
   emails. Regular Microsoft Office documents are usually 
   safe when attached to an email from a known or expected
• Do not use a CHI computer to access personal/social
   email or to open attachments in Yahoo, Gmail or Hotmail
   webmail accounts.  

Emails with .ZIP files and other suspicious attachments are suspected to be the primary means of infection. Additional things to look for include: 

• Phishing emails designed looks like they come from 
  legitimate business (for example, Dun and Bradstreet).
• False FedEx and UPS tracking notices.
• A ransom message or gibberish that appears when
  opening a document file.
• An application such as Microsoft Word or Excel does not
  recognize a file.  

You may or may not see the name CryptoLocker in the message or file. 

If you suspect your computer is infected: 

• Immediately unplug the network cable to disconnect the
  computer from the network. Call the ITS Service Desk,
  866.236.0441, and request that End User Computing
  analyze the computer. Provide as much information as

Additional information about CryptoLocker and information security tips are available on the CHI Secure pages of Inside CHI. Send questions to Security Compliance

America Recycles Day is Nov. 15
For Information
Nov. 15 is America Recycles Day. Resources to celebrate the day and to engage individuals, staff and communities in recycling efforts are available on the Environmental Stewardship pages of Inside CHI. Recycling is an easy way to reduce the carbon footprint of CHI's facilities because it saves energy, reduces greenhouse gases and preserves natural resources. For more information, read the EPA's Climate Change and the Cycle of Stuff

Quarterly Investment Report Available
For Information
The latest CHI Investment Report is now available. This quarterly publication provides updates on the CHI Operating Investment Program, commentary on financial markets and CHI Investment Program performance, specific information on investment managers and an update on social responsibility activities. 

Degree Advancement Program News
For Information
The November issue of Degree Advancement Update, a bimonthly summary of news about the advanced educational programs for CHI employees, is available on Inside CHI with the latest information on tuition discounts, scholarships and grants. Additional information about CHI's Degree Advancement program is available on the Degree Advancement page of Inside CHI. 

New Issue of COE Momentum
For Information
A new issue of Momentum, a monthly update on CHI’s Clinical and Operational Excellence transformation, is available on the COE page of Inside CHI. The page also has other COE resources and a place to sign up to have Momentum sent directly to an email inbox. This issue features a story about how leaders are developing and using metrics as a tool for tracking COE progress, accelerating results and replicating success. 

Annual Enrollment Closes Nov. 15
Action: Make benefit selections by Nov. 15 (local enrollment dates may vary)
Nearly 12,000 employees have enrolled in their 2014 benefits since annual enrollment opened Nov. 1. Employees can enroll online until 11:59 p.m. on Nov. 15. 

For employees who do not take action, the current coverage will continue for most benefits, but at the 2014 rates. The Enhanced 500 medical plan option will no longer be offered in most CHI locations: employees currently enrolled in this plan will automatically be enrolled in the Core medical plan option if they do not select a different option by the end of the annual enrollment period. Employees must re-enroll in some benefits, such as flexible spending accounts, if they wish to have coverage in 2014. 

For more information, employees who have access can visit My Healthy Spirit and click "Start My Annual Enrollment" or "View Your Benefit Options." Or, employees can call the HR/Payroll Connection Support Center at 1.888.450.9450; representatives are available Monday through Friday, 6 a.m. – 6 p.m. MT. 

New Process for IT Access Escalations
For Information
Identity Access Management (IAM), the group that manages IT access requests, has implemented a new Regional Access Escalation Process. Effective Nov. 18, regional IAM managers will be available to address access request escalations, focus on market access challenges, and begin the process of centralizing IAM. The regional IAM managers, listed below, will also serve as regional/divisional liaisons to IAM: 

Region 1: Alec Pannebaker, email:

Region 2: Abhishek Kumar Verma, email:

Region 3: Ron Hagen, email,

Region 4: Swaminathan Venkatesh, email:

Region 5: Subramani Hariharan, email:  

As of Nov. 18, if an access request submitted to IAM is not fulfilled within three business days or is an emergency, escalate the request by sending a message to the appropriate email address above. Regional IAM managers will respond to all emails within two hours of receipt; resolution for any escalated request will take one business day. 

The process for national office access escalations will not change: send requests to

CHI Highlights Enrollment Resources
For Information
As the federal government works to fix problems with the exchange website, CHI continues to emphasize the importance of providing information to help employees educate patients, families and communities about the insurance marketplace and enrollment process. As the pace of enrollment increases, employees across CHI are urged to review the CHI Outreach and Enrollment page on Inside CHI for a wide array of resources to help facilities and employees reach out to people who are uninsured and make them aware of affordable coverage options. 

There is also good news about enrollment: as of Nov. 6, several state exchanges met or exceeded enrollment projections, including Kentucky, where KentuckyOne is the state’s largest health system and more than 34,000 individuals have enrolled in private plans or Medicaid; and Washington, where almost 55,000 have enrolled.

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