Good Catch: Shelbyville EVS Employee Speaks Up for Safety and Prevents Patient Harm
Thursday, February 13, 2014
Jewish Hospital Shelbyville
Good Catch: Jewish Hospital Shelbyville EVS employee Diane Keith speaks up for safety and prevents patient harm. EVS employee observed patient dressed in street clothes and knew that patient was not to leave the unit. Employee questioned the patient .... Read More (click here)
Be a SafetyFirst Role Model,
Make a Real Difference
Every member of the clinical team plays a key role in the SafetyFirst initiative. Your engagement in the program is crucial to reaching our goal of zero patient harm by 2020.
Read Back & Repeat Back
Did you know that poor communication accounts for more than 60 percent of the root causes of sentinel events reported to the Joint Commission?
When ordering at a fast food restaurant drive-thru, what happens? The drive-thru employee repeats back the order to you to ensure they have it correct. They are using repeat back.
Repeating or reading back information ensures the authenticity of the information – the Receiver heard it the way the Sender communicated it.
- Sender initiates communication using Receiver's Name. Sender provides an order, request or information to Receiver in a clear and concise format.
- Receiver acknowledges receipt by a repeat-back of the order, request or information.
- Sender acknowledges the accuracy of the repeat-back or read-back by saying, That’s correct! If not correct, Sender repeats the communication.
With so many distractions and accents to get in the way of clear communication, use Read Back & Repeat Back to ensure you do not make a mistake when verifying information, obtaining information over the phone, or clarifying a request.
What are times you can think of when you could use repeat-back or read-back in your everyday work?
By adopting and encouraging the use of SafetyFirst techniques, you can increase the likelihood that the techniques will be used by your colleagues and physicians, and decrease our chances of causing harm.